Another Roomba

So during the past week or the week before that, Costco had the Roomba Scheduler on sale for $210 (instant discount). I couldn’t resist and purchased a 2nd one. You know how lazy someone is when they won’t bother moving the Roomba between floors. Now I have a Roomba on my first floor and a Roomba on my second floor, scheduled to clean my condo twice a week. Haha.

At first I thought it may have problems returning home since there’s now 2 active base, but when I got home that day, both were able to find their way back to their own base without any problems. If returning home does become a problem later on, I think scheduling them to run on different days or different times would work.

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Anyway, I had contacted Roomba customer support as the plastic piece on my dirt/trash bin was falling apart after only 8 months of usage. Plus I’m not a heavy user, just 2x a week, unlike people I’ve talked to who run it everyday. So I decided to contact Roomba customer support and see what I could do about it. It should still be under warranty, and if not, I can always return it to Costco for a new one.

Here’s our email exchange (each response was received within 24hrs):

My Roomba’s dirt/trash bin has this piece of plastic is ripping off. I’ve purchased this at Costco about 6 months ago and the unit’s been working great. I schedule it to run twice a week and it does a decent job besides the times it gets stuck inside my power cords and underneath my desk.

Anyway, I’ve attached pictures of what is ripping from the dirt/trash bin and was wondering how to get that replace. I believe my item is still under warranty.

Thank you.

Sincerely,
Toland H.

Dear Toland,

Thank you for writing. We apologize for the inconvenience. We would be happy to send you a new dust bin and filter frame free of charge. We need you to please respond with the following information so that we can process the order:

– Your Roomba’s serial number. The serial number is on a white sticker in the battery well which is visible when the battery is removed. To remove the battery press inward on the release tabs at each end of the battery simultaneously and then lift the battery straight out.
– The original date and location that the Roomba was purchased

Where can I find the product code for my robot?

Thank you,
Heather A
iRobot Customer Support

Hi,

Here’s the information you requested:
Serial #: XXXXXXXXXX
Date of Purchase: 7/25/2006 at Costco (Issaquah, WA – store #110)

I can scan my receipt and take a photo of the serial number if needed.

Thanks!

Sincerely,
Toland H.

Dear Toland,

Thank you for contacting iRobot Customer Support.

We apologize for the inconvenience. Unfortunately, the dust bin is currently on a backorder. As soon as we receive them into the warehouse, your order will be shipped to you. At that time you will receive an email confirmation with the UPS tracking number.

We have sent a filter frame to you. You can expect it to arrive within 7-10 business days via USPS first class mail.

Check out our improved iRobot Customer Support Site…

For online access to your support issues, please click on our registration link: >>My Support Profile,
which can be found in the upper right section on www.irobot.com/support.

To submit an inquiry click on the Email Us icon on the right panel of this support page.

Regards,

Amanda
iRobot Customer Support

Pretty cool…